From Complaint to Resolution
Track every enforcement case from initial report through investigation, notice, and resolution. No more spreadsheets. No more missed deadlines.
Interactive enforcement pipeline demo coming soon
Workflow
Six Pipeline Stages
Triage
New cases are assessed, categorised, and assigned a priority score based on risk and severity.
Investigation
Officers gather evidence, conduct inspections, and document findings. All materials are attached to the case.
Notice Served
Formal notices are issued with auto-generated templates, tracked deadlines, and service confirmation.
Compliance Check
Follow-up inspections verify whether the landlord has met requirements within the notice period.
Escalation
Non-compliant cases escalate to civil penalties, prosecution referral, or rent repayment orders.
Resolved
Case closed with full outcome recorded. Data feeds into MHCLG reporting and team performance metrics.
Features
Case Tracking Capabilities
- Kanban board with drag-and-drop case movement
- Automatic deadline tracking with reminders
- Full audit trail for every case action
- Evidence attachment and document management
- Team workload balancing and assignment
- Outcome recording for MHCLG reporting
- Bulk actions for similar cases
- Integration with email for landlord correspondence
Register Your Interest
Be first to know when PRS Database integration goes live.