Privacy Policy

1. Who We Are

PRSCheck Ltd ("PRSCheck", "we", "us", "our") operates the PRSCheck platform at prscheck.co.uk. We provide PRS enforcement software to local authorities in England. We are the data controller for personal data collected through this website.

2. Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, council name, job role, phone number
• Usage data: pages visited, features used, session duration, IP address
• Platform data: enforcement case data, property data, and compliance records entered by authorised council users
• Technical data: browser type, device type, operating system

3. How We Use Your Data

• To provide and maintain the PRSCheck platform
• To respond to enquiries and demo requests
• To send service updates and product communications (you can unsubscribe at any time)
• To improve the platform based on usage patterns
• To comply with legal obligations

4. Legal Basis for Processing

We process personal data under the following legal bases as defined in UK GDPR:

• Contract: to provide the services you have contracted for
• Legitimate interests: to improve our platform and communicate with prospects
• Consent: for marketing communications, which you can withdraw at any time
• Legal obligation: to comply with applicable laws and regulations

5. Data Sharing

We do not sell personal data. We share data only with: hosting providers (UK-based data centres), analytics providers (Vercel Analytics), and where required by law. All sub-processors are bound by data processing agreements.

6. Data Security

We implement appropriate technical and organisational measures to protect personal data, including encryption in transit and at rest, access controls, and regular security reviews. We are working towards ISO 27001 certification and Cyber Essentials Plus accreditation.

7. Data Retention

We retain personal data for as long as necessary to provide services or as required by law. Contact form submissions are retained for 24 months. Platform data is retained for the duration of the contract plus 12 months. You may request deletion at any time.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the ICO (ico.org.uk)

9. Cookies

We use essential cookies to operate the platform and analytics cookies (Vercel Analytics) to understand usage patterns. Analytics cookies do not use personal identifiers. You can control cookies through your browser settings.

10. Contact

For privacy enquiries or to exercise your rights, contact us at: councils@prscheck.co.uk