Structured Tenant Reports
Replace unstructured emails and phone calls with a complaint system that captures evidence, enriches context, and triages automatically.
Interactive complaint triage demo coming soon
Workflow
How Complaints Flow In
Tenant Submits Complaint
Structured online form captures property address, issue category, severity, timeline, and photographic evidence.
Auto-Enrichment
PRSCheck attaches the property's compliance history, landlord details, previous complaints, and licensing status automatically.
Triage and Priority Score
Each complaint receives a risk score based on severity, vulnerability factors, and property compliance history. High-risk cases surface first.
Assignment and Action
Complaints are routed to the appropriate officer based on category, location, and team workload. Full case context is ready from day one.
Triage
Automatic Priority Assignment
Complaints are automatically categorised and assigned response targets based on severity and Awaab's Law timelines.
| Category | Priority | Target Response |
|---|---|---|
| Damp and Mould | High | 24 hours |
| No Heating or Hot Water | High | 24 hours |
| Electrical Hazards | High | 24 hours |
| Structural Issues | Medium | 5 days |
| Pest Infestation | Medium | 5 days |
| Disrepair | Medium | 5 days |
| Noise or Antisocial | Standard | 10 days |
| Overcrowding Concerns | Standard | 10 days |
Register Your Interest
Be first to know when PRS Database integration goes live.