From Complaint to Resolution in One Dashboard
Housing enforcement cases involve multiple stages, officers, and documents over weeks or months. PRSCheck replaces spreadsheets and email chains with a structured pipeline that keeps every case on track.
Enforcement pipeline
Cases move through four stages. At each stage, PRSCheck tracks required actions, deadlines, and responsible officers.
Investigation
- Complaint or data-driven referral received
- Property compliance data auto-populated
- Officer assigned and notified
- Site inspection scheduled
- Evidence collection and documentation
Notice Issued
- Improvement notice or civil penalty notice drafted
- Manager review and approval workflow
- Notice served with recorded delivery tracking
- Compliance deadline set with automated reminders
- Landlord response window monitored
Appeal / Response
- Landlord representations received and logged
- First-Tier Tribunal appeal tracking
- Evidence bundle preparation
- Hearing date and outcome recording
- Penalty adjustment if appeal succeeds
Resolved
- Compliance confirmed or penalty paid
- Outcome recorded for MHCLG reporting
- Property compliance score updated
- Case archived with full audit trail
- Follow-up inspection scheduled if needed
Built for housing teams
Case tracking
Every enforcement case has a unique reference, timeline, assigned officer, and current status. Filter and search across all active cases instantly.
Document management
Upload and attach evidence photos, inspection reports, correspondence, and legal documents to each case. Version-controlled with full audit trail.
Timeline and audit trail
Every action on a case is timestamped and attributed. The full history is exportable for tribunal preparation or MHCLG returns.
Outcome recording
Record the outcome of every case: compliance achieved, penalty paid, prosecution completed, or case closed with reasons. Feeds into borough-wide analytics.
MHCLG reporting integration
Enforcement activity data is structured to meet MHCLG reporting requirements. Generate returns with a single click instead of weeks of spreadsheet collation.
Team collaboration
Assign cases to officers, set deadlines, leave internal notes, and escalate to managers. Workload balancing ensures no officer is overwhelmed while others are idle.
MHCLG reporting integration
The Renters' Rights Act 2024 gives MHCLG new powers to collect enforcement data from local authorities. PRSCheck structures your case data in the format MHCLG requires, so generating returns takes minutes instead of weeks.
1 click
Generate quarterly MHCLG enforcement returns
100%
Audit trail coverage for every case action
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