Structured Tenant Reports, Not Freeform Emails
When tenants email or phone with complaints, your team spends hours gathering basic information. PRSCheck receives structured reports through the free RenterCheck consumer tool, complete with property data and compliance status.
How tenants submit reports
Tenants use RenterCheck, a free consumer tool, to check their rental property and report issues to their local council. The tool guides them through a structured process that captures exactly the information your enforcement team needs.
Tenant enters their address
RenterCheck verifies the property against Land Registry data and auto-populates known compliance information (EPC, gas safety, licensing status).
Tenant describes the issue
Guided questions categorise the issue (damp, heating, electrical, structural, pest, fire safety) and assess severity. Tenants upload photos and video evidence.
Report arrives in PRSCheck
The structured report appears in your PRSCheck dashboard, automatically triaged by severity and linked to any existing cases or compliance data for that property.
What arrives in your dashboard
Every report contains structured data fields, not unstructured text. This means your officers can start investigating immediately, without phone calls to gather basic information.
Property address
Verified against Land Registry and council tax records
Landlord identity
Matched against PRS Database (when live) or licensing records
Tenancy details
Start date, rent amount, deposit protection status
Compliance status
EPC rating, gas safety, EICR status auto-populated
Issue category
Standardised categories: damp, heating, electrical, structural, pest, fire safety
Severity assessment
Tenant-reported severity with photo and video evidence
Communication log
Record of attempts to contact landlord, with dates and outcomes
HHSRS indicators
Responses mapped to Housing Health and Safety Rating System hazard categories
Automatic triage
Every incoming complaint is automatically assigned a priority level based on the reported issue type, severity indicators, HHSRS hazard mapping, and the property's existing risk score in PRSCheck.
Critical
Imminent risk to health or safety. Category 1 HHSRS hazard indicators: no heating in winter, exposed wiring, structural collapse risk, carbon monoxide risk.
Same-day assignment. Inspection within 24 hours.
High
Significant disrepair affecting habitability. Persistent damp and mould, broken windows, pest infestation, no hot water for over 48 hours.
Assignment within 24 hours. Inspection within 5 working days.
Medium
Compliance failures without immediate danger. Expired EPC, missing gas safety certificate, deposit not protected.
Assignment within 3 working days. Investigation within 15 working days.
Low
Minor issues or landlord-tenant disputes. Cosmetic disrepair, noise, communication breakdowns.
Logged and reviewed weekly. Signposted to mediation where appropriate.
Integration with enforcement pipeline
When a complaint warrants enforcement action, it converts directly into a case in the enforcement pipeline. All the structured data from the original report carries over, so officers never re-enter information. The tenant receives updates as the case progresses.
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